Privacy Policy

Last updated: July 6, 2026

This Privacy Policy explains how reloPY collects, uses, stores, and protects personal information when you use our website, forms, Garu AI chat, guides, booking pages, consultations, and related services.

1. Who We Are

reloPY provides Paraguay residency information, relocation support, guided residency trip services, fast-track process support, investor program information, and related educational resources.

Contact:

• Business name: reloPY
• Address: Fulgencio Yegros 4129, Asuncion 001518, Paraguay
• Email: office@relopy.com

2. Information We Collect

We may collect the following information:

• Contact details, such as your name, email address, phone number, country, and preferred contact method.
• Booking details, such as appointment date, time, service selected, notes, and calendar-related information.
• Service inquiry details, such as your residency goals, timeline, nationality, family situation, document readiness, and questions about Paraguay.
• Garu AI chat content, including your messages, Garu responses, feedback, and usage patterns.
• Payment and purchase information, such as payment status, service selected, transaction records, billing details, and related support records.
• Technical information, such as device type, browser, pages visited, referral source, approximate location, IP address, cookies, and analytics events.
• Communications with us, including emails, messages, calls, form submissions, and support requests.

Please do not submit passports, bank statements, medical records, tax returns, immigration documents, or other highly sensitive documents through Garu unless we specifically request them through an appropriate secure channel.

3. How We Use Information

We use personal information to:

• Respond to inquiries and send requested resources, such as the free guide.
• Schedule, manage, and follow up on calls and consultations.
• Provide paid services, including guided residency trips, fast-track support, investor program support, and related customer service.
• Operate Garu AI chat and improve Garu's answers, safety, knowledge base, and support quality.
• Review chat history and inquiries to identify common questions, knowledge gaps, abuse, spam, unsafe use, or quality issues.
• Process payments, invoices, confirmations, and service records.
• Send service-related updates, reminders, and administrative messages.
• Send marketing messages where allowed by law or where you have opted in.
• Monitor website performance, security, analytics, and fraud prevention.
• Comply with legal, tax, accounting, and regulatory obligations.

4. Garu AI Chat Data

Garu is an AI assistant. Garu may produce incorrect, incomplete, outdated, or non-personalized information. Garu is not a lawyer, tax adviser, immigration adviser, financial adviser, or investment adviser.

We use Garu chat transcripts, feedback, and usage patterns to improve Garu, our knowledge base, safety systems, and support quality. This may include manual review of chat conversations by reloPY team members or service providers.

We keep identifiable Garu chat history for up to 6 months. After that period, chat content is anonymized and synthesized into general observations, such as common questions, recurring confusion, missing knowledge base topics, safety issues, and product improvement notes. These anonymized observations may be kept longer because they are not intended to identify individual users.

We do not sell Garu chat data.

5. Legal Bases

Where applicable privacy laws require a legal basis for processing, we rely on one or more of the following:

• Consent, such as when you submit a form, request a guide, or opt in to marketing.
• Contract performance, such as when we provide a paid service or manage a booking.
• Legitimate interests, such as improving Garu, improving our services, preventing abuse, maintaining security, and responding to inquiries.
• Legal obligations, such as tax, accounting, regulatory, or compliance requirements.

6. Sharing Information With Service Providers

We may share information with trusted service providers who help us operate reloPY, including:

• CRM, forms, booking, and automation providers, including GoHighLevel and LeadConnector.
• Google Workspace, Google Calendar, and related Google services.
• Payment processors, including Stripe.
• Website hosting, database, storage, and infrastructure providers.
• Email, messaging, calendar, analytics, and customer support tools.
• AI model and AI infrastructure providers used to operate Garu.
• Professional advisers, such as legal, tax, accounting, and compliance advisers.
• Authorities or other parties where required by law or necessary to protect rights, safety, security, or prevent abuse.

These providers may process information in countries other than your own. We use service providers for business operations, not to sell your personal data.

7. Payments

Payment information may be processed by Stripe or other payment providers. We do not intentionally store full card numbers on our own systems. Payment providers process payment data according to their own terms and privacy policies.

8. Marketing

If you request a guide, book a call, or submit an inquiry, we may contact you about your request and related reloPY services. Where required, we will ask for your consent before sending marketing messages. You can opt out of marketing emails by using the unsubscribe link or contacting office@relopy.com.

Even if you opt out of marketing, we may still send transactional or service-related messages.

9. Cookies and Analytics

We may use cookies, pixels, analytics tools, and similar technologies to run the website, understand traffic, improve pages, measure campaigns, and protect against abuse. Browser settings may allow you to block or delete cookies, but some website features may not work correctly without them.

10. Retention

We keep information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or allowed by law.

Our general retention rules are:

• Garu chat history: kept in identifiable form for up to 6 months, then anonymized and synthesized into general observations.
• Lead and contact records: kept until you request deletion, the relationship ends, or retention is no longer reasonably needed, subject to legal and operational requirements.
• Payment, tax, legal, accounting, and compliance records: kept as required by law or legitimate business needs.

11. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No system can be guaranteed to be completely secure. You are responsible for using secure devices, protecting your email account, and avoiding submission of unnecessary sensitive information.

12. Your Choices and Rights

Depending on where you live, you may have rights to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information in a portable format.
• Opt out of marketing communications.

To make a request, contact office@relopy.com. We may need to verify your identity before responding. Some information may be retained where required for legal, tax, accounting, dispute, security, or service reasons.

13. International Users

reloPY is based in Paraguay, but our users, service providers, and technology systems may be located in different countries. By using our services, you understand that information may be processed and stored outside your country of residence.

14. Children

Our services are intended for adults. We do not knowingly collect personal information from children under 13 or the equivalent minimum age in the user's jurisdiction. If you believe a child has provided information to us, contact office@relopy.com.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new "Last updated" date. If changes are material, we may take additional steps to notify users where required.

16. Contact

Questions or privacy requests can be sent to:

office@relopy.com
reloPY
Fulgencio Yegros 4129
Asuncion 001518, Paraguay